How and where can I file abuse complaints?

If you need to report a domain, website or email address involved in illegal/abusing activities, here are some tips you may follow to make this process easier.

Your actions will depend on the type of the issue you would like to report. Here is the brief information regarding the most common issues:

1) Spam. If you receive spam emails, you should report the issue to the email service provider used for sending emails. You may find their contact details using the originating IP Whois (the originating IP can be found in email headers).

If you are not sure how to read email headers, you may contact us by submitting a ticket to Abuse department, and we will gladly assist you with this.

2) Phishing is the act of attempting to acquire sensitive information (usernames, passwords, or credit card details) using fake websites that are almost identical to the legitimate ones. If you detect such a website, you may report it so that further actions are taken.

Reporting phishing will require submitting a ticket to  Abuse department. We would highly appreciate it if you attach a screenshot of the abusive website and specify the target of the phishing attack.

3) Copyright infringement. If you detect a website that infringes your exclusive rights to some content, you will need to submit a ticket to our  Abuse department.

Also, you might want to contact the domain holder directly regarding the issue. You can find their contact details using ICANN  Whois tool.

4) Fraud schemes. If you believe you are the victim of an internet crime, or if you are aware of an attempted crime, you can file a complaint with Internet Crime Complaint Center at https://complaint.ic3.gov. You may contact either your lawyer(s) or the local authorities in order get the issue resolved. We will assist them any way we can.

5) Child pornography. We take reports of child pornography very seriously. Please submit a ticket to Abuse department for further consideration.

6) Malware.
 Such issues should be investigated by a company that provides web hosting services for an abuse site. In case the site in question is hosted by us, please submit a ticket selecting General Support department so that we can investigate the issue.

7) Trademark infringement. In case a domain registered with SiberName contains a trademarked word or word combination you have the rights to, please submit a ticket to Abuse department for further instructions. You might also get in touch with the domain holder directly using Whois details assigned to the domain.

8) Invalid Whois details. If you consider contact information of any particular domain (registered with SiberName) to be invalid, please submit a ticket to us choosing Abuse department. If your contact details are assigned to the domain you do not own or control, please attach the documents that confirm your identity to the ticket. This might be a color quality photo of your passport, driver’s license, or any other government-issued identification, and a utility bill with your name and address.

Please mind that issues reviewed by Abuse department can be resolved via ticket only as most cases need more detailed investigation than Live Chat operators can conduct. If you have a ticket opened with Abuse department and would like to provide more details or have further questions, please continue the conversation via the ticket. Our general ticket response time is 2 hours.

You may also submit an email to abuse@sibername.com directly.

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