If you are emailing firstname.lastname@example.org and not getting any reply, it means you are being affected by the problems with our help desk system.
We are trying to fix the issue.
In the mean time, please submit your tickets at
and follow our answer back regularly through the web site
We do recommend using online submission form rather than the email method for a guaranteed ticket creation for all times.
We do answer all emails in 1 hour or less so in case you do not receive any email answer, please use the online help desk.