Knowledge Base

You can update it through the Domain manager. But, you should login to CIRA web site and confirm the email update. If you lost your CIRA username and password, we have to follow a procedure to update your email address. Admin email change is a critical info change and it needs to follow a procedure specified by CIRA.

1. The procedure is subject to a fee. The fee is $20 CAD + GST. Please make the payment at here to start the procedure.
   
   
2. Download, print and fill the Form:

   For Registrants who are not Individuals: Manual Change of Administrative Contact Email Application Form

   For Registrants who are Individuals: Manual Change of Administrative Contact Email Application Form

3. Fax the form along with the proof of identities explained on this document to the fax number:

   (866) 680 1880

   Please make sure your copies of identity are readable before you fax them.

4. Please email us at support@sibername.com to confirm your fax is received successfully.

The fee is required for each application. Please make sure you filled the form correctly before faxing us in order to save the additional cost.

We will start the admin change request right after we receive your payment and the fax. Email update will be completed in 10 business days if CIRA approves the change.

Please note that this process does not guarantee an admin email account change and CIRA may reject the change request. There will be no refund on the processing fee in case CIRA rejects your request. Please follow the instructions carefully in order not to have your application rejected.

For more information, please contact us at support@sibername.com