DNS (Domain Name System)

The Internet was built on the notion that any computer on a global network can be identified by its numeric Internet Protocol (IP) address. But since people, and not machines, are the primary users of the Internet, a more people-friendly naming system called the Domain Name System (DNS) was invented. DNS maps a host name […]

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Name Servers

Nameservers (or Domain Name Servers) are the machines that perform the DNS function, containing zone files listing all the hosts on their network, and their corresponding IP addresses. If a nameserver is unable to determine which IP address a given hostname (i.e. www.yourname.com) should map to, it will at least be able to point to […]

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I have forgotten my password, what should I do?

You can use the forgot password link at the area where you are trying to login to. If you are not sure about the email or the domain name you have your account with, Send in a help desk ticket

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What is the best way of getting support?

We encourage you to use our helpdesk which is the fastest and most efficient way of getting support. Please use our emergency line only if you have critical problems or sales related questions. Our helpdesk can be reached at http://help.sibername.com Please create a new account if it is your first ticket. This area is staffed […]

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How do I CHMOD files?

Most FTP software will allow you to change the CHMOD of your files. Please read the help file for your program for the instructions. In most cases you simply right click the file inside the program. Alternatively you can use SSH to CHMOD your files.

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What CHMOD should I set cgi files to?

Scripts that are just executed should be set to 755. Scripts that are written to should be set at 644.

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What is the absolute path to my cgi folder?

Your CGI folder is located at /home/username/public_html/cgi-bin/

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What is my mail server for sendmail?


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What is the absolute path to sendmail?

Sendmail is located in /usr/sbin/sendmail

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How can we trade a domain name to someone else?

You can only change the registrant id by doing a registrant transfer. The receiving registrant should create a new registrant id through our interface. Then you should login to your account and start the transfer to this registrant. There will be emails sent for the purpose of confirmation.

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How good is your Customer Support?

We employ a knowledgeable and efficient technical support team to assist you in any difficulties or queries you may have regarding your account. Our support team is available to assist customers 24 hours a day, 7 days a week, with average response times being under an hour.

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Can I get a refund on my domain name registration fee if I cancel my account in 30 days?

Only the web hosting part of your payment is subject to refund. Domain registration fees are non refundable. Please click here to access our 30 Day money back Guarantee details.

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Do you support JSP? Is it planned for the future?

Yes, we do support JSP.

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What Is A Domain Name?

Imagine that everybody in the world used their Social Security number or their telephone number instead of their name… If names didn’t exist, you’d be forced to invent them, or you’d never be able to identify your closest friends, let alone casual acquaintances you’d met only a couple of times! Domain names were invented to […]

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I can’t see my website on the Internet after my signup?

If you have an existing web site which has been visible on the Sibername servers recently and now you cannot see your web site please contact our support department immediately. If you are looking for a new domain name to show up on the internet with your site please read the article below and see […]

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