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Welcome to Support Department. We would like to take a moment to explain the recommended steps you should take when looking for support for your service with us.


The first thing to do is to visit our Announcements page . Daily issues are posted there along with new features and services; If there is a server under maintenance, you will be able see the regular updates and progress. You can also check our Facebook page at for updates and there you can post your questions. But answers might not be as fast as emailing support.


If you still require assistance, send us an email at This will ensure the most efficient response time to your question. Your email will create a ticket on our help desk and will be automatically dispatched to the expert of the subject matter in your email. Typically, tickets will be answered in less than one hour.


You could also visit our Tutorials Page. Here you will find dozens of thorough yet concise articles addressing many commonly asked questions. The beauty of having the Flash tutorials at your fingertips is that you're able to get immediate answers to your questions - 24 hours a day.


You can contact us through chat. Please click on Chat Icon above to access our support. Please note the chat window is open from 8:00 AM till 11:00 PM (EST) Only.

Call Us

And finally, if you still need help, call us at the numbers you can reach us by phone through the numbers at our Contact Us page.

Please note: Our telephone staff is a group of 1st level support technicians, and you'll find that a reply by email is always far more effective, far more efficient. An email reply is most efficient for the types of answers you will be receiving. We can easily send you a link in an email, whereby clicking it will take you to a quick solution.

As you can imagine, trying to spell out a complicated URL on the phone is not only time consuming, but often leads to a misspelled URL due to human error. As well, you're able to refer to an email as often as you like, whereas you may forget what was explained in a telephone call.

Please feel free to try all of our available options, but after a few trials, you will soon realize the higher degree of efficiency when emailing us at (link it to If for any reason you cannot access your email, then creating a ticket at our General Support Help Desk will be another option to ask for help.

You can find the link to the Help Desk on our Support Page. You can learn how to use it by watching our Flash tutorial.

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