Customer Support

Please check our Youtube Tutorials Page to learn how to use our tools. You may also want to visit our News Announcements Page.

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Help us, Help You!

Welcome to the Sibername Support Department. We would like to take a moment to explain the recommended steps you should take when looking for support from us.

Email

If you still require assistance, send us an email at support@sibername.com. This will ensure the most efficient response time to your question. Your email will create a ticket on our help desk and will be automatically dispatched to the expert of the subject matter in your email. Typically, tickets will be answered in less than one hour.

Tutorials

You could also visit our Tutorials Page. Here you will find dozens of thorough yet concise articles addressing many commonly asked questions. The beauty of having the Flash tutorials at your fingertips is that you're able to get immediate answers to your questions - 24 hours a day.

Chat

You can contact us through chat by clicking the Chat Icon above to access our support. Please note that chat windows are open from 8am until 11pm (EST) only.

Call Us

And finally, if you still need help, you can reach us by phone through the numbers posted on our Contact Us page.

Please note: Our telephone staff is a group of 1st level support technicians, so you'll find that a reply by email is always more effective and more efficient for more difficult troubleshooting. Additionally, we are able to send you links through email, which can direct you to quick solutions.

As you can imagine, trying to spell out a complicated URL on the phone is not only time consuming, but also risks human error. Another benefit of emailing, is that you're able to refer back to the original communications as often as you like, whereas you may forget what was explained in a telephone call.

To email us any questions, contact: support@sibername.com

If for any reason you cannot access your email, then creating a ticket at our General Support Help Desk will be another option to ask for help.

Please look at your Spam settings so you don't miss our response.

Some customers have anti-spam software that employs "Auto-response" or "Challenge" methods to block unwanted email. Our email system does not work with these methods of blocking spam. We have received some customer feedback that our email replies were caught in spam filters. If you do not receive an automated reply from Sibername within 10 minutes, please check your spam folders or contact your email administrator.

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ICANN Certified Registrar

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Sibername.com is an Authority (CIRA) certified .CA Domain Name Registrar

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