Manually Set Up E-mail with Mac OS X Mail

Follow the steps below to configure Mac OS X Mail for use with your Mail Basic account using the IMAP Protocol.

  • Make sure that you have the login details like email account, password , incoming and outgoing hosting with port details. To check the details (Login to >> Email Accounts > More . Configure Email account. You can also contact us at for details.
  • Open your Mac Mail application.
  • Select Mail >> Accounts >> Click the + icon in the bottom right, to add a new account.
  • Choose Add Other Mail Account, skipping the default options provided.
  • Specify your preferred Display Name, Email Address and your password.
  • Click Create. Apple Mail will try to auto discover the settings for your account.
  • Click ‘Next’ to provide the configurations details manually.
  • Select IMAP for Account Type. Provide the following details for Incoming Mail Server Info:
  • Mail Server:
  • User Name: Your complete email address ( for domains hosted with us )
  • Password: Password
    Click Continue.
  • Apple Mail verifies the account details and maps the Incoming server details for the account.
  •  Click Next to configure the Outgoing Mail Server Info for the account.
  • Provide the following details for Outgoing Server Info:apple-imap3
    • SMTP Server:
    • User Name: Your full email address ( for domains hosted with us)
    • Password: Password Click Create.
  • The account will get created based on the server details provided. The folders and the emails in the account will be synced with the Mac Mail client.

 Troubleshooting Mac Mail Configuration:

Authentication Errors:

  • In case you get authentication errors, check your IMAP Status. If IMAP Status is disabled, Enable IMAP and try again.

Connection Errors:

  • Often connection errors happen, when the server details are incorrect.
  • Check if the Incoming and SMTP Server names are correct.
  • Check if SSL is turned on for Incoming Server and the port number is 993. Mail >> Preferences >> Accounts

Check if SSL is turned on for SMTP server, Authentication is checked and the port number is 465.  Mail >> Preferences >> Accounts >> Edit SMTP Server

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