Referral Agent Program Frequently Asked Questions:
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Active licenses |
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|Referral Agent Program Frequently Asked Questions:
Thank you for your interest in our Referral Agent program. Here are some frequently asked questions and their answers. We will refer to the program as Sibername Agent Program or Agent Program from this moment on.
General Questions about Agent Program
Questions about License Code
Agent Commission Related QuestionsAgent Commission Related Questions
Detailed Questions about Agent Status
Who Supports your Referral Customers Questions
It is a program developed by Sibername to increase its sales force by using his existing clients on profit share model. This is a revolutionary way of sharing profit by customers and took years of experience and work to develop this program. This program is still open to your feedbacks if we have done something not perfect.
A company or a person who would like to sell Sibername services.
Any active sibername account owner is an Agent.
Any existing Sibername customer can access to the agent area through the link http://www.sibername.com/user . No payment or application is required to be an agent. If you are an active Sibername customer you are also an agent.
There is no setup fee or renewal fees for this privilege. No matter how much commission you are making.
License code is 8 character code that can be used for multiple purposes.
Active license is a license for which we have received the payment with the agent discount and assigned the license to specific service or services. Agents can activate the licenses through the agent interface.
Every Sibername customer has a static license code assigned to their accounts. They can hand this license code to the referrals coming through word of mouth way of reference and ask the referrals to use this license code during their application for our service.
A License can be used for 2 different purposes.
Inactive or Static User License can be used as a code to specify that a customer signs up as a referral through an Agent. Referral pays the full amount. Agent gets the commission added to his balance.
Active License can be used in cases where referral makes the full payment to the agent. Agent activates this License Code through his for the service he received the payment for. Referral pays the full amount, Agent pays the amount after agent discount to us to get this license code activated. Referral uses this code online and gets the service without a need for another payment.
Say that you have sold a Sibername Service to a customer. You have received the full amount from this Customer. You can create a license code that can be used by this customer on our web site. You purchase the code for 20% off from your interface. Customer has now completed his payment part. He/she will proceed with the application. He/ she will enter the license code on the payment page and not be asked for another payment.
Some customers are reluctant to use their credit card online and some prefer making payment by cash at the point of sale. The usage of license code will make the purchase of the services possible from many locations in Canada.
You don't need inactive licence's because you have one static user license that you can use for many referrals. On the other hand, there is no limit on the license codes you can generate through the agent interface.
You can activate a license through your user interface.
No. A license can only be activated once. A license continues to be your referral ID.
If the License is tried for the second time, it works as if it is a not activated license. So, customer pays the full amount and you get the commission to your account after we receive the payment for the service ordered.
No. The licenses can only be used by a new customer.
No. The license codes can't be used for renewing existing client services. Because a customer has its agent referral code in the database, there is no need to use a license code to get a commission. Commission is added automatically to the agent of the client.
Absolutely. You can purchase any service or activate licenses by using the money accumulated in your account.
We think it is worth it. Because any service that will be ordered by this client in the future will also add your account with commission of the service ordered. Most likely this person will need a hosting service or another service with his domain name.
Your commission is 20% for the first year and 10% for the years this service is renewed by you or by your client except the following services:
These services has commission for first time applications and renewals.
Yes. We have assigned a static license code to each our customers. This license code can be retrieved from the . Simply type this license code on a paper and hand it to our potential customer. We will know this is your referral with the help of this licence code. Or you can simply ask them to access our web site at http://www.sibername.com/?agent=<your license code>. This will work like a banner click on your web site.
Your commission is 20% for the first year and 10% for the years this service is renewed by you or by your client except the following services which has commission rate:
Then you are still the referral of the new service. You will get your commission for the years the service is renewed for each service your referral has ordered and paid.
That does not make any difference. As long as the service is renewed, by your renewal license code or directly by the customer, your account will be credited by the renewal commission that applies to this service.
We receive less than 0.1% cancellations for new services. This most probably won't affect you. But If a service is cancelled and a refund is made, your commission for that service will be deducted from your account.
If you are a Sibername user, you are already an Agent. Please login to your user area to see the links. If you don't have any account with us, you can create a new account through http://www.sibername.com/user No purchase necessary to be an agent.
Yes but it is recommended not to sell it more than shown on our web site. Because they will contact us for their support requests and they will see our actual prices. But you c
Yes. The commission interface on your Agent interface will show the dates, the order numbers and amounts of the payments made by your referral and your commission.
Yes. You can add money to your account through your user interface and use it for activating licenses or renewing or buying new services for you self.
Yes. You can withdraw your account balance after 30 days. Minimum limit is $25 CAD for a balance to be withdrawn. We can send you a check or paypal.
Yes. You will be able to get the files for printing Sibername service marketing materials through your agent program interface.
No. They are like our direct customers. We will be the point of contact for any support request.
Definitely Yes. We don't discriminate our customers based on where they are referred from.
No. We have tested our system and we know that you will get your commission for any service ordered by your referral according to our commission structure.
You can contact firstname.lastname@example.org and ask for a call back or simply ask your question in your e-mail. We will try to answer it very fast.