Referral Agent Program Frequently Asked Questions:

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Referral Agent Program Frequently Asked Questions:

Thank you for your interest in our Referral Agent program. Here are some frequently asked questions and their answers. We will refer to the program as Sibername Agent Program or Agent Program from this moment on.

General Questions about Agent Program

  1. What is the Sibername Agent Program?
  2. What is a Sibername Agent?
  3. What is a Referral
  4. Who can be a Sibername Agent?
  5. Does it Cost to be a Sibername Agent?

Questions about License Code

  1. What is a License Code?
  2. What is an Active License Code?
  3. What is a Static User License Code?
  4. As an Agent, how Can I use a License?
  5. Can you give me an example of using the license as an advanced payment option?
  6. How many license codes will I get?
  7. Can I activate the license more than once?
  8. What if the activated license used more than once?
  9. Can I use a license for a service that i add to my account?
  10. Can I renew a service or domain by using a license?
  11. What else i can use to show that this customer is my referral?
  12. What if the customer orders only a domain name. Will i get only ? It is not worth it:

Agent Commission Related QuestionsAgent Commission Related Questions

  1. What is my commission?
  2. For my verbal referrals to your services, is there a license code that shows this is my referral?
  3. Can I get the 20% and 10% commission for every Sibername Service?
  4. What if my referral orders another service?
  5. What if my referral renews the service directly with Sibername?
  6. What if the customer cancels his service and gets a refund?

Detailed Questions about Agent Status

  1. How can I apply to be an Agent?
  2. Can I sell the services with different prices?
  3. Can I see the details of my commission income?
  4. Can I add money to my account to use it for activating licenses?
  5. Can I withdraw my account balance?
  6. Can I download the marketing material and distribute it my self?

Who Supports your Referral Customers Questions

  1. Do i have to support my customers?
  2. Will they have the same quality support as the other customers?

Other Questions

  1. Is there a Risk that you will not add my commissions for sales that i can not keep track of?
  2. I have some more questions which i couldn't find an answer here. Where should i contact?

What is the Sibername Agent Program?

It is a program developed by Sibername to increase its sales force by using his existing clients on profit share model. This is a revolutionary way of sharing profit by customers and took years of experience and work to develop this program. This program is still open to your feedbacks if we have done something not perfect.

What is a Sibername Agent?

A company or a person who would like to sell Sibername services.

What is a Referral?

Any active sibername account owner is an Agent.

Who can be a Sibername Agent?

Any existing Sibername customer can access to the agent area through the link http://www.sibername.com/user . No payment or application is required to be an agent. If you are an active Sibername customer you are also an agent.

Does it Cost to be a Sibername Agent?

There is no setup fee or renewal fees for this privilege. No matter how much commission you are making.

What is a License Code?

License code is 8 character code that can be used for multiple purposes.

What is an Active License?

Active license is a license for which we have received the payment with the agent discount and assigned the license to specific service or services. Agents can activate the licenses through the agent interface.

What is a Static User License?

Every Sibername customer has a static license code assigned to their accounts. They can hand this license code to the referrals coming through word of mouth way of reference and ask the referrals to use this license code during their application for our service.

As an Agent, how Can I use a License?

A License can be used for 2 different purposes.

Inactive or Static User License can be used as a code to specify that a customer signs up as a referral through an Agent. Referral pays the full amount. Agent gets the commission added to his balance.

Active License can be used in cases where referral makes the full payment to the agent. Agent activates this License Code through his for the service he received the payment for. Referral pays the full amount, Agent pays the amount after agent discount to us to get this license code activated. Referral uses this code online and gets the service without a need for another payment.

Can you give me an example of using the license as an advanced payment option?

Say that you have sold a Sibername Service to a customer. You have received the full amount from this Customer. You can create a license code that can be used by this customer on our web site. You purchase the code for 20% off from your interface. Customer has now completed his payment part. He/she will proceed with the application. He/ she will enter the license code on the payment page and not be asked for another payment.

Some customers are reluctant to use their credit card online and some prefer making payment by cash at the point of sale. The usage of license code will make the purchase of the services possible from many locations in Canada.

How many license codes will I get?

You don't need inactive licence's because you have one static user license that you can use for many referrals. On the other hand, there is no limit on the license codes you can generate through the agent interface.

How can I activate a license?

You can activate a license through your user interface.

Can I activate the license more than once?

No. A license can only be activated once. A license continues to be your referral ID.

What if the activated license used more than once?

If the License is tried for the second time, it works as if it is a not activated license. So, customer pays the full amount and you get the commission to your account after we receive the payment for the service ordered.

Can I use a license for a service that i add to my account?

No. The licenses can only be used by a new customer.

Can I renew a service or domain by using a license?

No. The license codes can't be used for renewing existing client services. Because a customer has its agent referral code in the database, there is no need to use a license code to get a commission. Commission is added automatically to the agent of the client.

Can I activate licenses by using my account balance?

Absolutely. You can purchase any service or activate licenses by using the money accumulated in your account.

What if the customer orders only a domain name. Will i get only ? It is not worth it:

We think it is worth it. Because any service that will be ordered by this client in the future will also add your account with commission of the service ordered. Most likely this person will need a hosting service or another service with his domain name.

What is my commission?

Your commission is 20% for the first year and 10% for the years this service is renewed by you or by your client except the following services:

  1. Domain Name registration, transfers and renewals;
  2. Multiple Domain Reseller Hosting;
  3. SSL Certificates;
  4. Turnkey Web Site Packages

These services has commission for first time applications and renewals.

For my verbal referrals to your services, is there a license code that shows this is my referral?

Yes. We have assigned a static license code to each our customers. This license code can be retrieved from the . Simply type this license code on a paper and hand it to our potential customer. We will know this is your referral with the help of this licence code. Or you can simply ask them to access our web site at http://www.sibername.com/?agent=<your license code>. This will work like a banner click on your web site.

Can I get the 20% and 10% commission for every Sibername Service?

Your commission is 20% for the first year and 10% for the years this service is renewed by you or by your client except the following services which has commission rate:

  1. Domain Name registration, transfers and renewals;
  2. Multiple Domain Reseller Hosting;
  3. SSL Certificates;
  4. Turnkey Web Site Packages

What if my referral orders another service?

Then you are still the referral of the new service. You will get your commission for the years the service is renewed for each service your referral has ordered and paid.

What if my referral renews the service directly with Sibername?

That does not make any difference. As long as the service is renewed, by your renewal license code or directly by the customer, your account will be credited by the renewal commission that applies to this service.

What if the customer cancels his service and gets a refund?

We receive less than 0.1% cancellations for new services. This most probably won't affect you. But If a service is cancelled and a refund is made, your commission for that service will be deducted from your account.

How can I apply to be an Agent?

If you are a Sibername user, you are already an Agent. Please login to your user area to see the links. If you don't have any account with us, you can create a new account through http://www.sibername.com/user No purchase necessary to be an agent.

Can I sell the services with different prices?

Yes but it is recommended not to sell it more than shown on our web site. Because they will contact us for their support requests and they will see our actual prices. But you c

Can I see the details of my commission income?

Yes. The commission interface on your Agent interface will show the dates, the order numbers and amounts of the payments made by your referral and your commission.

Can I add money to my account to use it for activating licenses?

Yes. You can add money to your account through your user interface and use it for activating licenses or renewing or buying new services for you self.

Can I withdraw my account balance?

Yes. You can withdraw your account balance after 30 days. Minimum limit is $25 CAD for a balance to be withdrawn. We can send you a check or paypal.

Can I download the marketing material and distribute it my self?

Yes. You will be able to get the files for printing Sibername service marketing materials through your agent program interface.

Do i have to support my customers?

No. They are like our direct customers. We will be the point of contact for any support request.

Will they have the same quality support as the other customers?

Definitely Yes. We don't discriminate our customers based on where they are referred from.

Is there a Risk that you will not add my commissions for sales that i can not keep track of?

No. We have tested our system and we know that you will get your commission for any service ordered by your referral according to our commission structure.

I have some more questions which i couldn't find an answer here. Where should i contact?

You can contact support@sibername.com and ask for a call back or simply ask your question in your e-mail. We will try to answer it very fast.

 

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